Application and Interview Process

Once you have submitted your on-line application your CV will be received by our recruitment team in Bristol. You should expect an email response from us within 14 days.

If you are successful then you will be invited to schedule a pre-screening appointment by phone. If you pass this stage you will be invited to attend a group interview held at our Central Support in Bristol or an international location. The interview process will run over a day and will consist of role play and group activities, company presentations and a one to one interview. There will also be plenty of opportunities to ask any questions you may have.

How will you know if you have been successful? You will receive an email within 7 days regarding the outcome of your interview. This will contain documents that detail your offer of employment and full information regarding the next steps. All offers of employment are subject to two satisfactory references.

What Happens Next?

The next step will be to obtain your C1/D Visa. This is an American crew visa that all Harding Retail colleagues are required to obtain to work on-board.

You will need to book an appointment with the US Consulate in the country you reside in. On the day of your appointment you will need to attend the US Consulate in person and you will be asked to produce a C1/D support letter that will be supplied by Harding Retail as proof of your reason for travel. As part of the Visa process the Embassy will conduct an Enhanced Disclosure check to ensure that you do not have any criminal history.

It is also a Maritime standard requirement that you complete a Seafarers Medical to ensure you are in a fit state to work on-board. If you fail to obtain a C1/D Visa or pass your Seafarers Medical, unfortunately you will not be unable to embark on a ship with Harding Retail.

Pre-Boarding Induction

Prior to embarkation for a first contract with Harding Retail all colleagues are required to attend an induction programme at our Central Support in Bristol, UK. The two day programme includes an overview of the company, an introduction to life at sea, training on our products, ASK and We Sail to Sell and on board safety policies.

During your induction you will be continually assessed. All offers of employment are subject to successful completion of the induction programme.

Life on-board

Life on-board a cruise ship is different to any living experience you’re likely to have had on land. It will be an experience of a lifetime and offer opportunities for a promising career. It will be incredibly exciting! You will be visiting new places, meeting new people, and creating memories along the way.

Each contract will be for a period of 6 months. After you complete your contract, you will have one month off before you return to sea for your next contract.

Whilst living on board you will share a cabin with someone of the same gender in the same department. Most cabins will consist of bunk beds and an en suite bathroom, as well as a TV, telephone and other basic amenities.

Working hours on board will vary depending on your itinerary; however you should be prepared to work 7 days a week.

On a sea day you will work a maximum of 14 hours per day. On most ships the shops will open at 9.00am and close at 11.00pm. You will be given a lunch and dinner break during these times.

During port times the shops will be closed. You will be able to disembark in port on average at two out of three port stops as there will be replenishment, floor moves and cycle counts to complete.

There are plenty of facilities on board for crew to enjoy in your free time. Some ships will have a crew pool, crew gym and a crew bar. There will be regular events held in the crew bar such as Bingo, Poker night, Discos and Karaoke.

Whilst you are on board your food will be provided. Food will be served buffet style in the Crew Mess. On some ships you will also be able to dine in the passenger areas at certain times.

Training and Development

At Harding Retail we are passionate about people and have extensive pre-boarding and on-board training programmes to help colleagues reach their career goals. We support our new and existing colleagues by developing their skills and knowledge as they navigate their shipboard career.  We have a flexible and structured approach to training and development, which adapts to individual colleague needs. If you want to further your career in one of our specialist roles we have a programme for you and if a leadership role in our on-board management team is appealing we have a 3 month training programme to reach Assistant Manager and then Shop Manager.

When you join your ship you will receive the Welcome On-board Workbook which will guide you through your first month on-board. It will set expectations, give training and help you settle into ‘ship life’. The tools and techniques we will provide to you will help you assimilate into your role and become a fully productive team member within 4 weeks of joining.  Investing time in our new colleagues will benefit your on-board team, our company and you!

Developing our on-board management team forms part of our overall goal in moving our business forward.  Our Assistant Manager Training Programme is tailor made for shop colleagues with leadership potential.  We have designed this exciting training programme to build the skills you will need to lead and motivate a team of shop colleagues with Harding Retail.  The Assistant Manager Training Programme is made up of preparation assignments, 9 learning modules, practical ‘on the job’ related tasks and various leadership development activities.  The programme will take approximately 10-12 weeks to complete and you will hold on to each module and use them as your learning guide.

As a fast growing company we are incorporating into our training portfolio a programme that is designed to transition existing land based Managers into the exciting role of on-board Shop Manager.  Our Fast Track Management Programme is a build on candidates existing management capabilities and will act as a guide to become part of the on-board management team.  The tasks and skills you will learn in this programme are the foundation from which to develop more advanced practice in your management and leadership role.

You will also be required to complete mandatory ship board safety training and attend passenger drills at the start of each cruise along with mid-cruise crew drills.

Jewellery and watches make up a large share of our overall business. Knowledge in these specialised areas is critical to its success. Whether you are new to us as a jeweller / watch specialist or returning to us and progressing your career, our five day Fine Jewellery and Watch Sales Specialist Training programme held at Central Support, Bristol will set you up to excel in our specialist positions.